This policy explains how North Port Water Systems handles information collected through northportwatersystems.com. It is written to describe what the website actually does — not as a generic template.
This document has not yet been reviewed by a lawyer: [OWNER TO CONFIRM] — it should be reviewed against applicable Florida and federal requirements before the site goes live.
Information you give us
When you submit the water test request form, we collect the name, phone number and email address you enter, along with the optional area, water-supply type, selected problems and any notes you add. We collect this for one purpose: to respond to your enquiry and arrange service.
The form also contains a hidden field intended to catch automated spam submissions. If a real person somehow fills it in, the submission is discarded rather than delivered.
How form submissions are delivered
Submissions are sent to the business by email through a third-party transactional email provider. That provider processes the contents of your submission in order to deliver it. Nothing you submit is sold, rented or shared for advertising purposes.
Email provider and data retention period: [OWNER TO CONFIRM]
Information collected automatically
The site uses privacy-conscious traffic analytics provided by our hosting platform, which records aggregate page-view data. If a Google Analytics measurement ID is configured, Google Analytics 4 is also loaded and sets cookies to measure site usage, including which pages are viewed, whether a phone link is tapped, and whether the request form is submitted. Those measurements are used to understand how the site is used, not to identify you personally.
If no analytics measurement ID is configured, no Google Analytics script is loaded at all.
Our web server also processes standard request information, including IP address, for security and abuse prevention. The request form applies a short-lived, in-memory rate limit keyed on IP address to limit automated abuse; that record is transient and is not retained.
Cookies
This site sets no cookies of its own. Cookies may be set by Google Analytics if it is enabled, and by the hosting platform for operational purposes. You can block or delete cookies in your browser settings; the site will continue to work.
Sharing
We share information only with the service providers needed to operate the site and respond to you — hosting, email delivery and, where enabled, analytics. We do not sell personal information. We may disclose information where required by law.
Retention
Enquiry emails are retained by the business for as long as needed to respond and to keep a record of work performed. Specific retention period: [OWNER TO CONFIRM]
Your choices
You can ask us what information we hold about you, ask for it to be corrected, or ask for it to be deleted, by contacting us through the contact page. If you would rather not submit anything through the website at all, you are welcome to get in touch by phone or email instead.
Children
This site is intended for homeowners and is not directed at children. We do not knowingly collect information from children.
Changes to this policy
If this policy changes, the updated version will be posted on this page.
Contact
Questions about this policy can be sent to [OWNER TO CONFIRM], or through the contact page.